The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

 Job Summary

Leads the restaurant in accomplishing Jim’s personal vision and vision for the business. Represents the restaurant as the Back of House Advanced Team Leader 101 of Chick-fil-A of Temecula. Assists the leadership team in the development of team members. Directly responsible for the day-to-day operations of the store including: Speed of Service, CEMs, Food Waste and SAFE Standards.

General Job Responsibilities

• Uphold “Core Values of the Business”

  • Positive Attitude, Transparency, Teamwork, Continuous Growth

• Personally Model “Core Traits of a Leader”

  • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others

• Hold team members accountable to daily expectations

• Develop systems and checklists which allow you to operate effectively by establishing and monitoring needs

• Assist in developing and leading team members who can assist as part of your team

• Effectively train and develop team members in the kitchen

• Ensure the best possible guest experience at all times

• Be knowledgeable of labor and food costs o Meet all standards and timelines set forth in Leader Meetings and Manuals

• Coach CEM scores in Providing Fast Service and Taste of Food

• Maintain Kitchen cleanliness

• Ensure FIFO is being used with all inventory

• Ensure that all inventory is being stored in an organized fashion

• Moral and Community of the Team

On Shift Responsibilities

• Set and communicate all Goals:

• Core traits of leader: You embody those traits o Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationships, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others.

• Food waste at end of night or transition

  • Range of under 3lbs

• Running Breaks: No breaks during peak (11-2, 5-8) without permission of RL

• Clean floors and surfaces

• Speed of Service: You meet our Chick-fil-A of Temecula standards

• CEM Training: You meet all action items, and have personal conversation with each team member as they come in.

• Cleaning Goal: This is a specific measurable goal

• Timers Used/Lean iPads followed

• Other Goal: Each night you have a goal for your personal job description

• Lead through Jolt Checklists

• Uniforms: All team members and team leaders in full uniform, or they have been documented for their failure to do so, and their break meal has been removed.

Weekly Responsibilities

• Conduct 1 eRQAs

• Identify and train 1 team member

Monthly Responsibilities

• Attend Team Leader Meetings

Measures of Success

• Kitchen waste falls within acceptable standards of 3 lbs per shift

• Positive 0.5% or less Food Cost Gap

• Kitchen organization maintained

• Average 51% Characteristics of 3.5 or better on all Scorecards

• 75% Scorecard Rating or Better

• Scorecards are comprised of:

  • 33% - Shift Scorecards

  • 33% Completion of Weekly Personal Objectives

  • 34% Completion of Assigned Weekly Team Leader Objectives

• 80% or Better on all Shift Scorecards

• CEMs:

  • Providing Fast Service score of 82 or Higher

  • Taste of Food score of 80 or Higher

  • OS Score of 80 or Higher