The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

Job Summary 

A Certified Trainer begins to take on leadership positions within the store. Certified Trainers are expected to demonstrate strong character and integrity beyond just the functional skill of a team member. Certified Trainers can handle guest complaints, alleviate pressure from Shift Lead and are able to lead individuals.  Certified Trainers act as role models for New Hires.

Competencies

• Proactivity

• Enthusiasm

• Ability

Outcomes and Responsibilities

• Certified Trainers should be responsive and aware of Slack updates

• Certified Trainers understand the proper procedures for all tasks a Team Member completes in their given area

• Successfully assist in training New Hires

• Act as a go-to person for Shift Lead

• Able to hold people accountable for fulfilling their role properly

• Proactively seeks out things that need to be done