Day Back of House Advanced Team Leader 201

The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

Job Summary

Leads the restaurant in accomplishing Jim’s personal vision and vision for the business. Represents the restaurant as the Team Leader of Chick-fil-A of Temecula’s Day BOH. Assists the leadership team in the development and creation of the BOH by casting vision for Team Members, setting monthly goals and the creation of raving fans within Chick-fil-A.

Job Requirements

Must have completed Temecula Leadership School, 101 Level, and 201 Level Certifications
Minimum 2 months experience at 101 Level Certification (unless approved by Restaurant Leader)
Completion of the following Pathway sections
- Orientation
- Safety and Security
- Receiving and Storing
- Boards Breakfast
- Boards Lunch and Dinner
- Breading Table
- Basic Food Prep
- Advanced Food Prep
- Restaurant Cleaning and Maintenance
  - Introduction
  - Chemicals in the Restaurant
  - Tools for Cleaning
  - Towels
  - Floors
  - Indoor Ceilings, Lights, Signage
  - Work and Storage Areas
  - Sinks
  - Dishes
  - Restaurant Exterior
- Equipment Cleaning and Maintenance
  - Pressure Fryer
  - Open Fryer
  - Garland Grill
  - Vent Hood
  - Vertical Bun Toaster
  - Oven
  - Hot Plates
  - Breakfast Grill
  - Fry Warming Station
  - Timer Panel and Dial Brackets
  - Duke Holding Station
  - Warming Drawers
  - C-VAP
  - Pass Thru Chutes
  - Food Warmer
  - Chicken Transfer Station
  - Juicer
  - Refrigerators and Freezers
  - Thaw Cabinet
  - Refrigerated Breading Table
  - Randell Cold Holding Station
  - Ice Machine

Availability

Minimum 3 days of open availability from 5:45 AM to 3:00 PM with a minimum of 4 available working days’ total

General Job Responsibilities

Uphold “Core Values of the Business”
- Positive Attitude, Transparency, Teamwork, Continuous Growth
Personally Model “Core Traits of a Leader”
- Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others
Hold team members accountable to daily expectations
Develop systems and descriptions for “Peak Time” experiences
Ensure the daily use of systems within the BOH
Effectively train and develop team members in the BOH
Ensure the best possible guest experience at all times
Increase Breakfast and Lunch “Raving Fans”
Be knowledgeable of labor and food costs
In charge of prizes and recognition of BOH “Above and Beyond Performers”, informing leadership team of items needed to do this
Meet all standards and timelines set forth in Leader Meetings and Manuals
Coach CEM scores
Lead in BOH Up-Keep and Cleanliness
Uphold the Moral and Community of the Team
Be knowledgeable of all BOH Equipment – Operation, Cleaning and Maintenance Schedule
Maintain personal certifications on all Pathway sections related to BOH
Coach SAFE standards and ensure that all BOH team members are aware of SAFE requirements
Work together with Front Counter, Hospitality Center, and Drive Thru Team Leaders to ensure peak performance
Ensure chemicals are prepared and stored according to standard

On Shift Responsibilities

Set and communicate all Goals:
Core traits of leader: You embody those traits
- Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationships, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others
Food waste at end of night or transition
- Range of under 3lbs
Running Breaks: No breaks during peak (11-2, 5-8) without permission of RL
Clean floors and surfaces
Speed of Service: You meet our Chick-fil-A of Temecula standards
CEM Training: You meet all action items, and have personal conversation with each Team Member as they come in
Cleaning Goal: Using the Detail Cleaning Schedule
Timers Used:
Other Goal: Each night you have a goal for your personal job description
Lead through Jolt Checklists
Uniforms: All Team Members and Team Leaders in full uniform, or they have been documented for their failure to do so, and their break meal has been removed
Verify Chicken Pulls was done correctly. Take corrective action on any issues found

Weekly Responsibilities

Complete assigned Team Leader Objectives
Complete Personal Objectives
Complete Pre-Week and Post-Week Forms
Conduct 1 eRQA or SAFE
Execute weekly training plans set by Training Leader
Ensure that cleaning tasks are being completed using the detail cleaning schedule
Report any Repair/Maintenance needs to Operations Leader

Monthly Responsibilities

Evaluate Team Member certifications
Build/maintain depth of Day BOH Certified Team Members to a minimum of 10 deep
Build/maintain depth of BOH Opening Certified Team Members to a minimum of 6 deep
Attend Team Leader Meetings
Write two letters of encouragement to team members
Meet with Training Restaurant Leader and Night BOH Team Leader to discuss vision, goals and issues in the BOH
Complete a walkthrough of the BOH and take corrective action on any issues found
Ensure that all monthly cleaning tasks are being completed according to the detail cleaning schedule

Measures of Success

General:
- Day BOH team build to minimum of 10 Certified Team Members
- BOH Openers built to minimum of 6 Certified Team Members
- Food cost goals met (-.5 Positive FCG or better each month)
- Average 51% Characteristics of 3.5 or better on all Scorecards
- 80% Scorecard Rating or Better
- 80% or Better on all Shift Scorecards
CEMs:
- Top 20% in all Categories (OS, A&C Staff, 2MS, Cleanliness)
SAFE
- Top 20% in all Categories (Service, Customer Environment, Product, Production Environment)