The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

 Job Summary

Leads the restaurant in accomplishing Jim’s personal vision and vision for the business. Represents the restaurant as the Team Leader of Chick-fil-A of Temecula’s Day Front Counter. Assists the leadership team in the development and creation of the Front Counter by casting vision for team members, setting monthly goals and the creation of raving fans within Chick-fil-A.

Job Requirements

• Must have completed Temecula Leadership School, 101 Level, and 201 Level Certifications

• Minimum 2 months experience at 101 Level Certification (unless approved by Restaurant Leader)

• Completion of the following Pathway sections

  • Orientation

  • Safety and Security

  • Receiving and Storing

  • Front Counter/Drive Thru

  • Hospitality

  • Basic Food Prep

  • Advanced Food Prep

  • Restaurant Cleaning and Maintenance

    • Introduction

    • Chemicals in the Restaurant

    • Tools for Cleaning

    • Towels

    • Floors

    • Indoor Ceilings, Lights, Signage

    • Work and Storage Areas

    • Sinks

    • Dishes

    • Restrooms

    • Dining Room

    • Playground

    • Restaurant Exterior

  • Equipment Cleaning and Maintenance

    • Coffee Server and Brewer

    • Tea Brewer and Urn

    • Lemonade Dispenser

    • Drink Tower/Ice Bin

    • Ice Cream Machine

    • Milkshake Base Dispenser

    • Oven

    • Pass Thru Chutes

    • Juicer

    • Refrigerators and Freezers

    • Ice Machine

Availability

Minimum 3 days of open availability from 5:45 AM to 3:00 PM with a minimum of 4 available working days total

General Job Responsibilities

• Uphold “Core Values of the Business”

  • Positive Attitude, Transparency, Teamwork, Continuous Growth

• Personally Model “Core Traits of a Leader”

  • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others

• Hold Team Members accountable to daily expectations

• Develop systems and descriptions for “Peak Time” Front Counter experience

• Ensure the daily use of systems within the Front Counter

• Effectively train and develop Team Members in the Front Counter

• Ensure the best possible guest experience at all times

• Build Breakfast Drive Thru Sales ($250 each hour)

• Increase Breakfast and Lunch “Drive Thru Raving Fans”

• Set goals around decreasing the number of Customer Cares reports in the Front Counter

• Be knowledgeable of labor and food costs

• In charge of prizes and recognition of Front Counter “Above and Beyond Performers”, informing leadership team of items needed to do this

• Meet all standards and timelines set forth in Leader Meetings and Manuals

• Coach CEM scores in 2MS and Raving Fans

• Lead in Front Counter Up-Keep and Cleanliness

• Uphold the Moral and Community of the Team

• Be knowledgeable of all Front Counter Equipment – Operation, Cleaning and Maintenance Schedule

• Maintain personal certifications on all Pathway sections related to Front Counter

• Coach SAFE standards and ensure that all Front Counter Team Members are aware of SAFE requirements

• Work together with Drive Thru, Hospitality Center, and BOH Team Leaders to ensure peak performance

On Shift Responsibilities

• Set and communicate all goals on the white board

• Lead through Jolt Checklists

• Display Core traits of leader: You embody those traits

  • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationships, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others

• Lead in Running Breaks at appropriate times: No breaks during peak (11-2, 5-8) without permission of RL

• Lead in Coaching/Attentive/Courteous Employees: RL will not have to come up or force attention to be made to guests

• Track Team Member Uniforms Violations: All Team Members and Team Leaders in full uniform, or they have been documented for their failure to do so, and their break meal has been removed

• Provide CEM Training: You meet all action items, and have personal conversation with each team member as they come in

• Maintain an Appropriate Speed of Service: You meet our Chick-fil-A of Temecula Standards

• Complete a cleaning goal

• Core 4 Executed: Will be evaluated by RL

• Ensure that Table Touches are in acceptable ranges: Goal is 80% for the day and 70% for the night

Weekly Responsibilities

• Complete Assigned Team Leader Objectives

• Complete Personal Objectives

• Complete Pre-Week and Post-Week Forms

• Conduct 1 eRQA or SAFE evaluation

• Execute weekly training plans set by Training Leader

• Ensure that cleaning tasks are being completed using the detail cleaning schedule

• Report any Repair/Maintenance needs to Operations Leader

Monthly Responsibilities

• Evaluate Team Member certifications and report training needs to Training Leader

• Build/maintain depth of Day Front Counter Certified Team Members to a minimum of 10 deep

• Attend Team Leader Meetings

• Write two letters of encouragement to Team Members

• Meet with Training Restaurant Leader and Night Front Counter Team Leader to discuss vision, goals and issues in the Day Front Counter

• Ensure that all monthly cleaning tasks are being completed according to the detail cleaning schedule

Measures of Success

• General:

  • 1 Customer Cares Report or less per week

  • Dept of Day time Certified Front Counter Staff is 10 or more

  • Average 51% Characteristics of 3.5 or better on all Scorecards

  • 80% Scorecard Rating or Better

  • 80% or Better on all Shift Scorecards

• CEMs:

  • Top 20% in all Categories (OS, A&C Staff, 2MS, Cleanliness)

• SAFE

  • Top 20% in all Categories (Service, Customer Environment, Product, Production Environment)