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Front of House Advanced Team Leader 101

The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

 

 Job Summary

Leads the restaurant in accomplishing Jim’s personal vision and vision for the business. Represents the restaurant as the Front of House Advanced Team Leader 101 of Chick-fil-A of Temecula. Assists the leadership team in the development of Team Members. Directly responsible for the day-to-day operations of the store including: Speed of Service, CEMs, Food Waste and SAFE Standards.

General Job Responsibilities

  • Uphold “Core Values of the Business”

    • Positive Attitude, Transparency, Teamwork, Continuous Growth

  • Personally Model “Core Traits of a Leader”

    • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others

  • Hold Team Members accountable to daily expectations

  • Ensure the daily use of systems within the FOH

  • Effectively train and develop team members in the FOH

  • Ensure the best possible guest experience at all times

  • Be knowledgeable of labor and food costs

  • Meet all standards and timelines set forth in Leader Meetings and Manuals

  • Coach CEM scores

  • Uphold the Moral and Community of the Team

On Shift Responsibilities

  • Set and communicate all goals on white boards:

  • Lead through Jolt Checklists

  • Display Core traits of leader: You embody those traits

    • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationships, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others.

  • Lead in Running Breaks at appropriate times: No breaks during peak (11-2, 5-8) without permission of RL

  • Lead in Coaching Attentive/Courteous Employees: RL will not have to come up or force attention to be made to guests

  • Track Team Member Uniforms Violations: All Team Members and Team Leaders in full uniform, or they have been documented for their failure to do so, and their break meal has been removed

  • Provide CEM Training: You meet all action items, and have personal conversation with each Team Member as they come in

  • Maintain an Appropriate Speed of Service: You meet our Chick-fil-A of Temecula Standards

  • Complete a cleaning goal

  • Core 4 Executed: Will be evaluated by RL

  • Ensure that Table Touches are in acceptable ranges: Goal is 80% for the day and 70% for the night

Weekly Responsibilities

  • Conduct 1 eRQAs or SAFE walkthrough

  • Intentionally develop/train 1 Team Member(s)

Monthly Responsibilities

  • Attend Team Leader Meetings

  • Write two letters of encouragement to Team Members

Measures of Success

  • Average 51% Characteristics of 3.5 or better on all Scorecards

  • 80% Scorecard Rating or Better

  • 80% or Better on all Shift Scorecards

  • CEMs:

    • OS Score of 80 or Higher

    • 2MS score of ___ or Higher

    • ECM score of ___ or Higher